We’re really glad to hear you received your BeYou, yet bummed to hear you have missing screws in your delivery.
Please make sure to check the box as well as the foam thoroughly, as it may have dropped or gotten stuck in the foam.
As all the screws are essential and we do definitely do not recommend using the chair even without one of them, there are a few options we have for you in this case:
- We can send the screw(s) to you from the factory immediately. The only disclaimer is that it will take slightly longer as they’re coming from China.
If this is the option you are choosing, please send us an email entitled "BYC Technical - Missing screw" and confirm which screw is the one missing, so we make sure to send the correct dimensions.
2. If you do not want to wait, we have provided you below with the dimensions of all the screws (as they are standard ones) so you can order them faster directly from the US. They can be found in local hardware stores (like Home Depot) or on Amazon.
- Step 4: The screws are standard M6 screws, 10mm long (2 screws holding the bottom back plastic cover - M6 - 10mm - flat socket head screw)
- Step 7: The safety screw is a standard M6 screw, 13mm long