First of all, please check with your bank.
- If they confirm there is no transaction pending or approved, it means the transaction(s) did not go through and you have to retry.
- If the bank confirms a payment or shows it in "Pending" status and you want to double check with us, please email us at firstname.lastname@example.org using this Subject: Payment Check
* Please note that we currently only accept Visa or Mastercard payments.
Notice: It might happen that you're unable to complete your payment due to temporarily being out of stock. Please monitor the current stock situation via the message that appears on the page when you click your personal confidential link. We will keep that updated to will let you know the current stock status.
If your transaction has failed, check out this help article.