The multifunctional handle under the chair controls important adjustments for the BeYou Chair.
Please know that some wiggle room for the handle is completely normal. It's not loose, it's just normal for this type of mechanism. The handle is designed to wiggle both vertically and horizontally.
It might be a bit rigid since the chair is still new, so it may also take a bit of force to press it down or push it up. But before you press or push harder, please ensure the handle works. Do this by checking if the other end of it appears on the other side of the chair when you push it horizontally.
- If it does, you're good to go.
- It it doesn't, please wiggle it slowly, so it aligns correctly with the hole, until it shows up on the other side.
If you need more info, please also watch this video, where one of our engineers is explaining all of this in detail.
If you still need help regarding handle D, please email us at email@example.com using this subject for your email: Lever D issues
Please note that we screen our incoming emails for that exact subject and using it will help us provide with with an answer faster.