How can I get updates on my BeYou Chair?
All the important information about the project and your BeYou pledge is shared via our crowdfunding platforms, in our monthly updates.
Depending on where you have supported us and submitted your pledge (via Kickstarter or Indiegogo), that is where you will be able to see recurrent updates on your BeYou.
When and how can I pay for shipping for my BeYou?
As you already know from our campaign, shipping fees are to be collected right before the fulfilment process begins.
You will be able to finalise your pledge in the order link/survey you will be receiving via email.
We will announce the entire community before sending it out. And we will allow ample time for everyone to pay for their shipping.
You'll be able to see the exact shipping charges, depending on the country, in your order link/survey.
All the details about how to access and fill in the survey will be shared in the same email the link/survey will be sent.
When paying for the shipping of your BeYou, you will also be able to input new shipping address details, as well as change the colour of your BeYou.
How much do I need to pay for shipping?
The entire shipping rate is between $150-$230 per chair.
You will be able to see the exact shipping charges, depending on your exact location, in the individual order link/survey we will be sharing via email, which you will use to pay for shipping.
All the details about how to access and fill in the survey will be shared in our next updates.
If I don't pay for shipping, will i still receive my chair?
In short, no. As you may have seen by now, the cost of making this product is huge and compounded by inflation. We made sure to absorb as much as we could, in order to show gratitude and appreciation towards our community.
Therefore, even with the higher shipping prices that we are currently looking at, it is worth mentioning that all our backers are getting a phenomenal deal on the BeYou Chair.
That being said, we are well aware this does not ease the pain of higher shipping rates and since we feel and understand you, we want to help wherever possible!
We are extremely grateful for all the support we received from both our crowdfunding and our pre-order communities. You helped bring this project to life.
Which is why, if you are not ready to receive your chair now, we have your back!
We will FOREVER honour the price you have paid for your BeYou Chair, regardless of any future product price changes. With that in mind, we can put a hold on your pledge until you will be ready to pay for shipping and receive it.
For more details on this matter, please feel free to reach out to our Customer Service team at firstname.lastname@example.org and they will be more than happy to help!
Where do you ship?
We ship to 35 countries around the world: United States, Canada, United Kingdom, Australia, Israel, China, Singapore, Hong Kong, Switzerland, Norway and the European Union (with the exception of Republic of Cyprus and Malta).
Please note that due to the size of the product, we are required to use specific couriers that do not deliver to APO/FPO/DPO addresses or PO Boxes.
Will my BeYou come fully assembled?
The chair comes partly assembled. Aaaaand we were able to reduce the total time it takes to put it together 🤩.
You can find here the BeYou Chair Assembly video.
When you'll unbox your BeYou Chair, you’ll also find the full assembly instructions included, which can also be found in the BeYou Chairs section of this Help Center.
How will the BeYou be packed?
Your BeYou Chair will be packed and shipped in 2 boxes:
- 1x box for the chair body
Dimensions: 74 x 59 x 51.5 cm / 29.13 x 23.23 x 20.28 in
Weight: 31.15 kg / 68.67 lb
- 1x box for the chair base
Dimensions: 89.5 x 85 x 8.2 cm / 35.24 x 33.56 x 3.23 in
Weight: 4 kg / 8.82 lb
What colours are there available for the BeYou Chair Pro-Alpha?
For the time being, while the standard fabric colour for the cushions is black, our community can choose between these 2 colour options for the wooden parts: Natural or Black.
You can see some pictures of the Natural and Black BeYou choices in the gallery, on our website Product page.
Can I get a refund for my pledge at this point?
In short, no. We have already began the fulfillment process , so we're unable to offer refunds at this time.